In 2020, the brand decided to postpone the experience from its annual June date to the end of the year in the hopes that we would be in a better place in our fight against the virus. However, as the situation has worsened and now with the second wave, Castle Lite strongly believes that it would be an act of grave irresponsibility to move forward with the experience and that we must all do everything we can to ensure that we contain the spread of the coronavirus at all costs.
Castle Lite has urged consumers to visit www.castlelite.co.za for the full list of ticket refunding requirements as stipulated by TicketPro. Please note that all refunds, once processed, can take up to 10 working days to reflect in your account.
“As unfortunate as this decision is, we ask our consumers to remain cognizant that our decision comes amid difficult times in world health and safety, and it is out of great concern for all our loyal supporters, as well as adherence to government regulations that we make this decision. We appreciate the support and patience of all Castle Lite Unlocks fans during these unprecedented times,” Bucker continued.